KioskX: Physical commerce, built as its own company.
How ToBa improved KioskX as a standalone company: fixing operational and software issues, clarifying management workflows, and building a stronger foundation for advertising and rewards at the machine.
Play · Pay · Pickup · Support
4 hardware tiers
Pro Max from $6,000
Client
Kiosk X Corporation
Industry
Retail, Vending & Retail Media
Hardware UX, KioskOS, Operator Console, Retail Media
Platform
Kiosk Hardware + KioskOS
Status
Pro Max pre-order · $6,000
On this page
Overview
Challenge
Goals
Solution
Features
Process
Results
At a Glance
Turning foot traffic into connected experiences.
KioskX is a physical commerce company in its own right connected kiosks for commerce, advertising and engagement. Day-to-day reliability and clear on-device experiences are what make that promise real.
ToBa’s work on KioskX focused on operational fixes and company readiness: management and transaction workflows, plus evaluating on-screen ads and credit-based rewards on supported experiences.
Hardware
Air, Pro, Power Station & Pro Max
Software
KioskOS + operator console with AI agents
Experiences
Games, photobooth, fortune teller & screen ads
Value streams
Commerce, advertising, engagement & data
Industries
Retail, F&B, banking, healthcare, hospitality & transit
Capability
Screen ads · Rewards · On-device agents
The Story
From operational friction to connected commerce.
How ToBa addressed KioskX operational and software issues, then evaluated on-screen advertising and in-machine rewards as part of a stronger physical commerce company.
Before
Ops friction
kiosk operations and platform workflows.
Documented operational & software issues
Connected systems needed improvement
Weak link to digital content & rewards
Work Done
Ops & ecosystem work
fixes plus ads and rewards evaluation.
Addressed operational & software issues
Evaluated screen ads & in-machine rewards
Reviewed management & transaction flows
After
Connected Commerce
ads, rewards and physical retail together.
More consistent cross-platform workflows
Better coordination between products
Foundation for shared AI & commerce
PRODUCTS
Issues
Stabilized
SCREEN ADS
Not Linked
Evaluated
REWARDS
Not Linked
Evaluated
Starting Point
Before.
Operational & integration challenges.
Documented issues affected kiosk operations and platform workflows. Connected systems and management processes needed improvement, and physical commerce was not yet linked to digital content and rewards.
01
1
Before
2
Work Done
3
After
The Challenge
Machines underperform when operations and integrations break down.
KioskX is meant to turn physical locations into connected retail points. Documented operational and software issues, weak management workflows, and missing paths for screen ads and in-machine rewards blocked that outcome.
THE OLD WAY
1 stream
of revenue: product sales only, with no ads, no play and no data.
0 signals
between site visits, so operators checked stock and health by hand.
Single revenue stream
Machines earned only from product sales, leaving screens and attention unused.
Blind operations
Stock, transactions and device health were checked on site, not seen remotely.
Low dwell time
Nothing gave people a reason to stop, play or come back.
Ads people scroll past
Retail media lived on phones, far from the moment of purchase.
Hardware lock-in
Upgrading meant replacing machines instead of connecting what was already there.
Cut off from digital
Physical machines had no link to apps, quests or rewards.
Goals
What a working kiosk platform had to deliver.
Success meant more reliable ops in the workflows that were broken, clearer management and transactions, and a real path for advertising and engagement at the shelf.
01
Stack revenue streams
Combine commerce, advertising, engagement and data on one machine.
TARGET
4 value streams
02
Connected operations
Bring stock, transactions and device health into one console.
TARGET
KioskOS signals
03
Start where operators are
Offer a path for locations, machines, hardware, ads and games.
TARGET
6 entry paths
04
Bring apps to the floor
Let people play, pay, pick up and get support on one screen.
TARGET
Play · Pay · Pickup
Investigation, Fixes and Delivery
Work Done.
Operational & company improvements.
We addressed the operational and software issues encountered, reviewed kiosk-management and transaction workflows, and evaluated on-screen advertising plus credit-based rewards and engagement.
02
1
2
Before
Work Done
3
After
The Story
One kiosk platform once ops and integrations hold.
With operational issues addressed and product links evaluated, KioskX can run as one path from location to live operations KioskOS, transactions, screen ads and rewards as connected layers of one company rather than separate projects.
01
Pick Your Path
Location, existing machines, hardware, a kiosk, ads or a game.
02
Configure Hardware
Air, Pro, Power Station or Pro Max, explored in 3D.
03
KioskOS & AI Agents
Fleet orchestration, peripheral drivers and live telemetry.
04
Screen Ads & Content
Context-aware campaigns planned for the kiosk screen.
05
Quests & Rewards
Reward journeys that bring people back to the machine.
06
Operate & Measure
Stock, transactions and device health in one console.
ONE MACHINE MANY EXPERIENCES
Games
Photobooth
Fortune teller
Contextual screen ads
Sponsored experiences
Branded games
Reward-based ads
Contactless checkout
Order pickup alerts
Live support
Stock reports
Device health
Transactions
Live Shop on Whatnot
KioskOS
An OS for smart vending, kiosks and checkout terminals, with remote fleet orchestration and live telemetry.
Retail media on the screen
Screen creative, sponsored experiences and reward-based ads planned for every location.
Developer flow
Build with Agent Skills, engage with rewards, then deploy the game to the kiosk screen.
Key Feature
Built for the floor and the back office.
The product surfaces we designed for the people using the kiosk and the people running it.
Feature 01
KioskOS Operator Console
Operators see reported stock, transactions and device health across the fleet, then act remotely before a site visit.
Fleet view of every connected machine
Stock, transaction and health signals
Remote actions where hardware supports them
KioskOS · Operator console
Live
Machines
3 online
Today
69 txns
Alerts
1 low stock
Pro Max
Mall atrium
Online
Stock 78%
42 txns
Air
Campus café
Online
Stock 54%
18 txns
Power Station
Transit hub
Check
Stock 22%
9 txns
Illustrative data · signals depend on connected hardware
Kiosk X
24/7
Spin & Win
Tap to play and earn a reward
PLAY
Start your game
PAY
Contactless checkout
PICKUP
Order ready alerts
SUPPORT
Contact support
Sponsored
via KioskX
ON-SCREEN EXPERIENCES
Games
Attention and dwell time
Photobooth
Shareable moments
Fortune Teller
Playful interactions
Ad on the Screen
Context-aware campaigns
Feature 02
The Kiosk Screen
One screen invites people to play, pay, pick up and get support, with context-aware ads in between.
Games, photobooth and fortune teller
Contactless checkout and pickup alerts
Sponsored placements on the screen
Location Estimate
A venue sales estimate with no email needed.
3D Configurator
Explore each kiosk in 3D and choose a setup.
Machine Upgrades
Connect existing terminals without replacing them.
Campaign Blueprint
Objective, environment, launch and measure.
Live Shop on Whatnot
A planned live-shopping channel for discovery.
Reward-based Ads
Optional rewarded placements with policy controls.
Inside the Product
Screens from the live platform.
Real product surfaces from kiosk-x.ai: the solutions hub, KioskOS and the Pro Max kiosk. Swap these frames as the product evolves.
Solutions Hub
Six entry paths: locations, existing machines, hardware, kiosks, ads and games.
KioskOS
Fleet orchestration, peripheral drivers and live telemetry.
Kiosk Pro Max
The flagship tier, open for pre-order from $6,000.
How We Built It
Think. Orchestrate. Build. Accelerate.
KioskX followed the ToBa method. Each phase ended with something the team could review, run and measure.
T
01
Think
Weeks 1–3
Studied venues, operators and existing machines to find where revenue and visibility were lost.
Operator interviews
Venue & foot-traffic study
Existing machine audit
DELIVERABLE
Kiosk thesis & value streams
O
02
Orchestrate
Weeks 4–7
Designed the hardware tiers, the KioskOS architecture and the links to screen ads and rewards.
Four hardware tiers
KioskOS & telemetry model
Ads & quest integrations
DELIVERABLE
Platform & hardware blueprint
B
03
Build
Weeks 8–16
Shipped the kiosk screen, the operator console, the 3D configurator and the venue estimator.
Kiosk screen experiences
Operator console
3D configurator & estimator
DELIVERABLE
Pilot-ready kiosk platform
A
04
Accelerate
Ongoing
Opened Pro Max pre-orders and extended reach with retail media, upgrades and live shopping.
Pro Max pre-orders
Existing machine upgrades
Live Shop on Whatnot
DELIVERABLE
A growing kiosk network
Tech Stack
The hardware and software under every kiosk.
Four hardware tiers running one operating layer, built as a standalone company stack and ready to sell.
Hardware
Four tiers, one platform
Kiosk Air
Kiosk Pro
Power Station
Pro Max
Touchscreen display
Contactless payments
NFC tap-to-pay
Smart vending
KioskOS
The operating layer
Operator console
Live telemetry
Inventory alerts
Transaction logs
Remote actions
AI agents
Ecosystem
Connected by default
Screen ads
In-machine rewards
KioskX SDK
Agent Skills
Shared Memory
AI vision
Phygital JS toolkit
App Ads
Commerce
Ways to start and sell
Venue estimator
3D configurator
Campaign Blueprint
Live Shop on Whatnot
API reference
Pre-orders
The Outcome
After.
A connected commerce experience.
Reliability improved in the workflows that were fixed, with a foundation for ads on screen, rewards on supported experiences, and a more connected approach to physical commerce, advertising and engagement.
03
1
2
3
Before
Work Done
After
Before Vs After
More reliable ops, ready for ads and rewards.
After the operational and product work, KioskX has a stronger foundation as its own company: more reliable fixed workflows, a path for on-screen advertising, and opportunities to connect rewards to supported kiosk experiences.
4
Hardware tiers
Air, Pro, Power Station and Pro Max.
4
Value streams
Commerce, advertising, engagement and data.
6
Entry paths
From a location to a game, every operator has a way in.
$6,000
Pro Max base price
The flagship kiosk, open for pre-order.
KIOSKX VS. THE ALTERNATIVES
METRIC
KIOSKX
TRADITIONAL VENDING
DIGITAL SIGNAGE
Revenue streams
Commerce, ads, play & data
Product sales
Ads only
Operations
KioskOS signals
Manual checks
N/A
Engagement
Games, quests, photobooth
None
Passive
Upgrade path
Works with existing machines
Replace hardware
Separate screens
Digital link
Native ads & rewards
None
None
Before Vs After
What changed, line by line.
The same KioskX job, before and after ToBa’s work, across the areas that mattered most.
AREA
BEFORE
AFTER · WORK DONE
IMPACT
Operations
Documented ops & software issues
Addressed the issues encountered
FIXED
Management
Connected systems needed work
Reviewed management & transactions
CONSISTENT
Advertising
No ad path at the shelf
Evaluated AI ads on screen
STABLE
Rewards
No reward engagement link
Evaluated AI ads on screen
CLEARER
Commerce
Physical & digital stayed separate
Evaluated AI ads on screen
PHYGITAL
The Journey
One job, two journeys.
The same kiosk job, step by step: how operations struggled before, and how they run after ToBa’s operational and ecosystem work.
BEFORE
Friction
Operational and integration challenges at the machine.
1
Run day-to-day kiosk ops
Documented issues
2
Manage connected systems
Process gaps
3
No screen ad path
Ads not linked
4
No reward path
Engagement missing
What ToBa changed
AFTER · WORK DONE
Connected
Stabilized ops with a path to ads and rewards.
1
Fix operational issues
Reliability gains
2
Review management flows
Transactions clearer
3
Evaluate screen ads
At-the-shelf media
4
Evaluate in-machine rewards
Engagement path
Who feels the difference
For operators
More reliable workflows.
The operational and software issues that were found were addressed, with clearer management and transaction paths.
For brands
A path to shelf ads.
On-screen advertising was evaluated so AI-generated campaigns can reach kiosk screens.
For shoppers
Rewards at the machine.
Credit-based rewards and engagement were evaluated for supported kiosk experiences.
Learnings
What we learned building KioskX.
KEY INSIGHT
A kiosk earns more as a stage than as a shelf.
Once games, quests and ads shared the screen, every visit became a chance for commerce, advertising and data, not just a single sale.
01
Upgrade before you replace
Supporting existing machines lowered the barrier for operators far more than new hardware alone.
02
Operators need signals, not dashboards
Stock, transaction and health alerts that prompt action mattered more than charts.
Start Here
Two worlds, one team. One unlocks intelligence and removes systemic friction. The other builds high-fidelity digital touchpoints that capture attention.
